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Privacy Policy

Humber Coast and Vale Privacy Policy

This privacy policy sets out how Humber, Coast and Vale Health and Care Partnership uses and protects any information that you give when you use this website.
Humber, Coast and Vale Health and Care Partnership is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Humber, Coast and Vale Health and Care Partnership may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2018.

What we collect

We may collect the following information:

  • name and job title
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers.
  • IP address
  • Information about your computer / browser

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • internal record keeping
  • we may use the information to improve our products and services
  • from time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests
  • Analytical information

Disclosure of your personal information to third parties:

  • only to the extent necessary to run our business / website / fulfil contracts
  • when required to do so by law

Your personal information

  • we hold your personal information for no longer than necessary (for legal obligations)
  • you can access your personal information by contact us
  • you can update / delete / correct your personal information
  • withdraw the consent of our company using the information

Embedded content from other websites

Pages on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. More information on this framework can be provided on request.

You may request details of personal information which we hold about you under the General Data Protection Regulation 2018.

If you believe that any information we are holding on you is incorrect or incomplete, please write to our email address (HULLCCG.contactus@nhs.net) as soon as possible.

If you’d like us to remove your information from our database please send an email to HULLCCG.contactus@nhs.net and we will happily remove it. We will promptly correct any information found to be incorrect.

If you are not satisfied with our response or believe we are processing your personal data not in accordance with the legal requirements you can complain to the Information Commissioner’s Office (ICO).

 

Tractivity Privacy Information

Last updated 1 May 2020

Overview

This privacy policy relates to this Engage 360 website provided by Tractivity Limited.

Tractivity Limited (“Tractivity”, or “we” or “us”) are committed to respecting our customers’ privacy and protecting their data. This privacy policy describes how we capture and use the data that we gather about users of this website. Please read the following carefully to understand our views and practices regarding data and how we will treat it.

Tractivity provides products and services which enable our customers to create and administer Surveys. We host our customers’ Surveys on our servers and collect the responses to those Surveys on their behalf. Our customers may also upload contact information of potential Survey respondents to invite them to participate in a survey. We refer to this contact information and responses as “Survey Data”. Our customers remain data controllers of this Survey Data and we process it solely in accordance with our agreement with our customers (for example, our Software License and Services Agreement).

We act as data processor in relation to all personal information. If you are a Survey respondent, the data controller of the Survey Data is our customer who invited you to participate in the survey.

If you have any questions, comments or complaints regarding our privacy policy or practices, please contact us using the below details:

Post:

Data Protection Officer (DPO),
Tractivity Limited,
Systems House,
Deepdale Business Park,
Bakewell,
Derbyshire,
DE45 1GT

Email:
dpo@tractivity.co.uk

Changes to our privacy policy

We may change this privacy policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will post a notice on the homepage of our website and the login screens for our services. We will also keep prior versions of this policy in an archive for your review.

Privacy Policy for Survey Respondents

In this section the words “you” and “your” refer to a survey respondent.

Tractivity’s products and services enable our customers to create and administer surveys. We host our customers’ surveys on our servers and store the responses to those surveys on their behalf. Our customers may also upload contact information of potential survey respondents to invite them to participate in a survey. We refer to this contact information and responses as “Survey Data”. Our customers remain Data Controllers of this Survey Data and we process it solely in accordance with our licence agreement with our customers. Aside from Survey Data, we are likely to process other information about you such as emails received and enquiries made.

Our customers have total discretion to determine how they design their surveys, what information they collect, who they invite to participate in a survey, whether they upload respondent information, what the Survey Data will be used for, whether it will be combined with other information and data, who it will be shared with and how long it will be stored. We strongly recommend you read the privacy notices and/or obtain privacy information from our customer who has invited you to participate in the survey to fully understand what information is stored and how your Survey Data will be used.

You should contact our customer if you have any questions about their survey, or to exercise your rights in relation to the Survey Data.

The information we collect about you

Survey Data: we collect your survey responses. Our customer may also have uploaded your contact information to enable them to invite you to participate in the survey and send reminder emails to you. As explained above, we process this Survey Data on our customer’s behalf and make no use of it ourselves.

How we use your information

We use the information that we hold about you in the following ways:

Survey Data – to provide our products and services: we hold, store and process your Survey Data solely to provide our products and services to our customers, in accordance with our agreement with them. We only use your Survey Data for our own purposes if required to do so by law.

We will not use any information that we hold about you for marketing purposes.

Who we share your information with

Survey Data: unless we are required to do so by law, we will not disclose your Survey Data to any third parties other than our customers and our sub-processors (such as our affiliates and our hosting providers) that have been authorised by our customer in our agreement with them.

Your contact information: where you contact us directly we may, if appropriate, refer your enquiry to our customer.

Your rights as a data subject

If you wish to access, correct, or delete your Survey Data, opt out of any use or disclosure of your Survey Data or exercise any of the other rights described within the GDPR in relation to your Survey Data, you will need to contact our customer directly. Where necessary, we will provide assistance to our customers to deal with your request.

You have the right to complain to a data protection authority about our Customers’ collection and use of your personal data. For more information, please contact your local data protection authority.

In the UK, this is the Information Commissioner’s Office:
https://ico.org.uk/

A list of EU Supervisory Authorities is available here:
http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.htm

How long we keep your information

Survey Data: our customers determine how long they store your Survey Data in our products and services, so if you have any questions about this please ask them directly.

Aside from Survey Data we are likely to hold other information about you such as emails received and enquiries made. We typically retain technical information for as long as we have a specific reason to retain it for example to comply with a legal requirement).

Security of your information

We take the security of your information extremely seriously and apply high standards of security to all information that we hold, in line with ISO/IEC 27001:2013 and PCI DSS, which aligns our information security policies and procedures to follow industry best practice.

All information that you provide to us is stored on secure servers. Our data centre providers are also ISO27001:2013 and PCI DSS certified, and our customers’ Survey Data is encrypted on the servers at rest and in transit across the internet.

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